Help and Information
If you have any questions you can contact us at firstname.lastname@example.org
When placing your order you will be asked for your delivery address, after the order is confirmed this cannot be changed.
We use Royal Mail or UPS for deliveries, see pricing below –
UK Standard Delivery - £3.99
International Standard (Europe) - £13.99
International Standard (Rest of the World) - £22.99
The International shipping prices are set at what it usually costs to send internationally, we are always open for you to send over a message/email about the price and we can check how much it would cost to send to your address in particular, if the price is lower we shall then create you a discount code so you are saving money on the delivery cost!
Please allow up to 3 working days for orders to be processed.
UK standard delivery can take up to 4 working days to be delivered, International deliveries to Europe up to 10 working days, and Rest of the World up to 12 working days.
Please note, any extra charges for delivery due to international services we will contact you via email and send an invoice to cover the extra costs, an order can be cancelled if you don't wish to pay this extra charge. Any custom or tax charges are to be covered by the customer. Some countries deliveries may be unavailable to be tracked once they have left the UK due to Royal Mail services.
If for any reason you are not completely happy with your product, we accept returns that have been sent back within 10 days from the date of delivery.
Returns can take up to 10 working days to be processed.
Please email email@example.com for a return address.
The amount will be refunded to your original payment method.
We do not contact you when you return has been received, we will only contact you once it has been processed. We do not refund the original delivery fees.
WE ALSO DO NOT REFUND THE 10% CHARITY DONATION THAT WAS MADE WHEN PLACING THE ORDER.
For any returns there is a 4% processing fee taken off the total refund amount.
Care to be Cosy has the right to reject any items we deem to have been returned faulty. Any product that is returned damaged, washed, with make up or any other marks or smells on it, or without tags will be rejected and sent back to the customer at their own cost. If this isn't paid within 30 days the item will be sent to be recycled. We can accept International returns but the shipping cost and any custom fees/taxes are to be covered by the customer.
If your order is damaged/faulty upon arrival, we must be made aware within 2 days of receiving your order, we shall then inspect the item and move forward accordingly. If there is any sign that this isn't a manufacturing error we have the right to decline your request for a replacement/refund.
If the fault is a manufacturing error that was out of the customers control, we will either replace or refund your item, after it has been returned to us.
We have the right to decline any returns or refund/replacement requests if we believe the damage/fault was caused by the customer.
Clothing - please read the care label found inside before washing and drying your clothing.
Jewellery - all our jewellery is made from sterling silver, please read below for how to clean and care for your items. Sterling Silver is technically an alloy, containing at minimum 92.5% pure silver with the other 7.5% consisting of other materials. Due to this, there is always a chance of your sterling silver jewellery tarnishing as time goes on.
What can cause tarnishing?
The main culprit of causing tarnishing is sulphur, which is present in many forms around us. Day to day items containing such chemicals such as perfume, soaps, facial products, shampoos etc may cause tarnishing. Even eating food high in sulphur such as onions and eggs. Other ways such as wearing the piece in chlorine, keeping your jewellery in humid environments, higher acidity levels of the skin or allergic reactions can also cause tarnishing.
How to avoid tarnishing and care for your jewellery -
Some keep small pieces of chalk where they store their jewellery to absorb moisture in the air. Only put your jewellery on after applying perfume, deodorant etc and letting it dry. Avoid wearing silver when swimming. Avoid exposure to household chemicals. When removing ensure it is dry and wipe with a silver polishing cloth. Keep in a dry place and out of direct sun. Don't keep different metals in the same box, brass copper or costume jewellery should be kept away from silver or fine jewellery. Monitor your jewellery and be prepared to polish and clean it. Wear it regularly too!
How to clean -
Silver polishing cloths, silver polish paste or liquid, ionic cleaners.
We are committed to maintaining your privacy, in accordance with the the Data Protection Act 1998 (“DPA”), and the General Data Protection Regulation (“GDPR”). We reserve the right to amend these Terms from time to time.
Information we collect about you
During your use of the Sites (including for browsing and purchasing), your registration and use of the Care to be Cosy Account and your interaction on the Social Media and when you purchase items from or participate in any promotions on or linked to the Sites and/or on the Social Media we may collect and process the following information about you: Information you give to us we will use this information: a. We ask for your name, telephone number, home address, delivery address, email address and credit card and other payment details when you purchase items from the Sites (“Items”). We will also ask for this information when you register a Care to be Cosy account. We will generate an order number which will be linked to your details when you place an order on the Sites (“Order”). b. You may also give us information about you when you fill in forms on the Sites or when you correspond with us on the Social Media for example when you register to subscribe to our newsletters and emails, when you enter into our prize draws, competitions and other promotions, when you complete forms to receive particular offers or when you participate in our Social Media activities or surveys. In such circumstances you may provide additional information about you such as your photograph and other images and identifying information, your interests and hobbies, details of your Social Media accounts, posts and preferences; c. You may also give us information about you when you submit reviews, profiles, images, videos, instructions, comments, feedback, ideas, suggestions or other information or materials via the Sites or the Social Media, whether relating to our Sites, products, promotions or other matters upon which you wish to comment (“Contributions”). You must ensure in all instances that the information you provide is personal to you and no one else (for example you must only provide an email address that only accessible by you and not any other person. You should not use another person’s email address or a generic email address). You must also ensure that the information you provide is accurate and up to date. By providing information about you to us you warrant that the information you provide is personal to you and is accurate and up to date, and that you will keep us informed of any changes.
Information we collect about you.
When you use the Sites and the Social Media we may automatically collect the following information: a. technical information, including the Internet protocol (IP) address used to connect your computer to the internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform; b. information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from the Sites (including date and time), products you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number; c. how many times you have been on the Site and information about your Order including the Items you have purchased and details you inputted when placing your order including your name, email address delivery address and telephone number (this will be linked to the email address you use when you place an Order or your Care to be Cosy Account where you have registered a Care to be Cosy Account with us). Further information on the technology we use to collect some of this information is available on our Cookies Policy Information we receive from other sources. We work closely with third parties (including, for example, carriers who deliver Items to you, card protection and payment processing companies that process your payments for Items, business partners (including without limitation third parties that provide promotions and prizes on the Sites and/or Social Media and third parties that we consider you may be interested in based on your preferences and use of our Sites), sub-contractors of warehouse management, customer service and in technical, advertising market research and promotions management functions, analytics providers, search information providers and credit reference agencies) and may receive information about you from them.
Use made of the information
We use information held about you in the following ways: Information you give to us. We will use this information: a. to carry out our obligations arising from any contracts entered into between you and us for example to process and fulfil your Order, to enter you into a prize draw, competition or other promotion (where requested) or to provide you with the information, products and services that you request from us. This may require disclosure to third parties for example card processing agencies, banks, shipping providers and carriers, fraud protection agencies and suppliers of gifts and prizes for our competitions, prize draws and other promotions; b. to tailor or service to you and ensure that we can process your Order in the most efficient manner for you, and to overall improve your experience on the Sites; c. to involve you in our promotions (at your request). We may want to use the information that you provide in this context for additional purposes d. to interact with you using the Social Media. Features such as the “like”, “retweet”, “repost” and “share” on the Social Media may allow us to enable integration and/or access to your accounts on the Social Media. Please note we do not control Twitter, Facebook, Instagram or Youtube (“Social Media Sites”), your profile/account on the Social Media Sites, we do not modify your account or your privacy settings on the Social Media Sites and we do not establish rules about how your personal information will be used when you use the Social Media Sites. You and the relevant provider of the Social Media Sites will be in control of those issues and not us. You are encouraged to read all policies and information on the applicable Social Media Sites to learn more about how they handle your information before using the Social Media Sites and any features on the Social Media Sites; e.to provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about and to notify you of our offers and promotions, by telephone, email, SMS and post. .to allow our carefully selected third parties to provide you, with information about goods or services that may interest you.; g. to notify you about changes to the Sites, your Order, our terms and conditions and our service; h. to ensure that content on the Sites is presented in the most effective manner for you and for your computer.
Information we collect about you
We will use this information: a. to administer the Sites and the Social Media and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes; b. to process, fulfil and keep a record of Orders placed; c. to tailor our service you and to ensure that we can process your Order in the most efficient manner for you, and to overall improve your experience on the Sites; d. to promote and advertise Care to be Cosy and its goods and services, and its promotional activity (see below for further details); e. to improve the Sites and Social Media to ensure that content is presented in the most effective manner for you and for your computer; f. to allow you to participate in interactive features of our service, when you choose to do so; g. as part of our efforts to keep the Site safe and secure; h. to make suggestions and recommendations to you and other users of the Site about goods or services that may interest you or them. Information we receive from other sources. We may combine this information with information you give to us and information we collect about you. We may us this information and the combined information for the purposes set out above (depending on the types of information we receive).
Disclosure Of Your Information
By interacting with us on the Social Media (including without limitation following us on the Social Media, “liking”, “retweeting”, writing a comment in relation to a page on the Social Media) (“Interacting” or “Interaction” (as applicable)) you are consenting to our interaction with you on the Social Media and the processing of your information accessed on the Social Media. The information about you that may be collected when you Interact with us on the Social Media may include without limitation your name, your user profile, your age, your preferences, choices and viewpoints with regards to the topic or subject matter of the relevant Social Media page, your photos and other images and your videos. Your Interaction with us on the Social Media may also involve you submitting a photo or video of you (“Your Image”). By Interacting with us on the Social Media you consent to us using Your Image for the purposes described when Your Image was requested or as described on the relevant Social Media page. Please let us know if at any time you wish us to stop interacting with you on the Social Media or using any of your information on the Social Media by contacting us at the details set out below. By Interacting with us (whether on the Sites, Social Media or otherwise) you consent and grant to care to be Cosy a perpetual, worldwide, royalty-free license to use Your Image and Contributions for the purposes of promoting, advertising and endorsing Care to be Cosy and Care to be Cosy’s goods and services, including without limitation for the purposes of your participation in any promotional activity for the same, and in any media including without limitation television, Social Media, on our Sites, in print and outdoor advertising materials.
You have a lot of rights relating to your personal information: The right to be informed about how your personal information is being used The right to access the personal information we hold about you The right to request the correction of inaccurate personal information we hold about you The right to request that we delete your data, or stop processing it or collecting it, in some circumstances The right to stop direct marketing messages, which you can do through the ‘Unsubscribe’ link on any email we send you The right to complain to your data protection regulator — in the UK, the Information Commissioner’s Office Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you. If you want to exercise your rights, have a complaint, or just have questions, please contact us.
The Sites are not intended for use by children under the age of 13. We do not knowingly collect personal information from children under the age of 13. If you are under 13 do not use the Sites or provide any information about yourself including without limitation your name, address, email address or any screen name or user name you may use. If we learn that we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information. If you believe that we may have any information from or about a child under 13, please contact us at the address below.
These are cookies that are required for the operation of the Sites. They include, for example, cookies that enable you to log into secure areas of the Sites and use a shopping basket. Analytical/performance cookies.
They allow us to recognise and count the number of visitors and to see how visitors move around the Sites when they are using it. This helps us to improve the way the Sites work, for example, by ensuring that users are finding what they are looking for easily. Functionality cookies.
These are used to recognise you when you return to the Sites. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
These cookies record your visit to the Sites, the pages you have visited and the links you have followed. We will use this information to make the Sites and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.